Privacy Statement
As part of your dealings with Chesworths, we will collect and otherwise process personal information about you in order to supply estate agent services to you and to administer our relationship with you. This may involve sharing your personal information with third parties. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.
If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our websites so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our Websites.
Introduction
In this Privacy Policy, references to we, us or our (or words of similar import) mean the Chesworths entity that processes your personal information (as defined below) and interacts with you (for example, the entity from whom you request estate agency or other services).
In this Privacy Policy, references to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who visits our Websites, contacts us in connection with the buying, selling, or renting of property and/or any goods or services we provide or otherwise interacts with us.
In this Privacy Policy, references to a Website mean any website owned and operated by or on behalf of any Chesworths entity, including websites and social media such as Facebook, Twitter, and Instagram.
We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (GDPR) (together the Data Protection Legislation), and other applicable laws and regulations that relate to data protection and privacy.
Who is responsible for your personal information?
For the purposes of the Data Protection Legislation, the relevant Chesworths entity is the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy.
We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right.
What information do we collect?
We may collect and process personal information about you, including your name, date of birth, address, contact details (including email address and phone number), financial and identification data (e.g., passports, driving licences), and more, including:
Information from forms (online or offline)
Identification and proof-of-address documents
Enquiry information when arranging viewings
Records of communications with us
Website usage data, including IP address and browsing behavior
Marketing preferences
Credit checks and outcomes
Information for third-party services such as finance, conveyancing, or insurance
If you provide personal information about another person, you are responsible for ensuring their consent.
We may also gather non-identifying information for the purposes of enhancing your website experience or for advertising.
How do we use your personal information?
Your personal information may be used:
To respond to service enquiries
To fulfil contracts with you, including sales, purchases, and lettings
For administrative purposes
To notify you of service changes and communicate with you
For feedback and reminders
For legitimate marketing (unless you opt out)
We may also use or disclose your data:
To comply with legal obligations
For fraud and crime prevention
To protect our rights or those of our clients or others
With whom do we share your personal information?
We may share your data with:
Other Chesworths entities
Service providers and contractors
Law enforcement and fraud prevention agencies
Finance and insurance companies
Prospective buyers or sellers if assets are transferred
We may also share anonymous, aggregated data for analytical purposes.
Protecting your personal information
We follow strict procedures to protect your data, but transmission over the internet is not completely secure.
What choices do I have?
You can:
Update/correct your data by contacting us
Unsubscribe from marketing communications at any time
Access your personal data
Request your data be deleted ("Right to be Forgotten")
Third-party sites
Our websites may contain links to third-party websites. We are not responsible for their privacy policies. Please check those policies directly.
Cookies
Our website uses cookies to distinguish users and improve your experience. You may block cookies via your browser settings, though this may affect site functionality.
How to contact us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Chesworths,
28 Carfax, Horsham, West Sussex, RH12 1EE
sales@chesworths.com
01402 255420
